Common Questions about our Air Fresheners

How much do the air fresheners cost?

The more of each design that you get, the cheaper each piece becomes. Visit our pricing page to see our price charts.

What forms of payment do you accept?

We talk all major credit cards (Visa, American Express, Mastercard, Discover) as well as PayPal or checks. Checks can add an extra week or so to your order due to the shipping time of sending your check and us having to wait until the payment clears. If you are in a hurry please use a credit card or PayPal.

How can I trust you with my order?

Custom Air has a long history of working with clients across the globe. We’re here to answer all of your questions M-F 9am to 6pm CST and you will always receive a timely answer to any of your emails, requests, questions, etc. We pride ourselves on having top notch, friendly and polite customer care staff that always has your best interest in mind. We even have a fully staffed design team with over 20 years under their belts. They are ready to take your design and turn it into an air freshener that you will love and enjoy giving away or selling! Read more about us here.

How long does it take to receive my order?

Once your order is paid for and your artwork is approved, your order will enter our production phase. The Production phase can last from 10-14 business days during our normal season and 16 to 18 days during peak season. Please allow for extra time if you have an event, as rush orders are difficult to process successfully and too many factors are out of our hands like bad weather which can cause shipping delays, planes needed repair, trains de-railing, and even volcanoes. In our our 61 combined years, we have seen & heard every excuse from the shipping companies. Please plan accordingly.

What happens if there is a problem with my order?

We will fix it if it is our fault, and help take care of it if it is your fault. Read our guarantee here.

What shapes do you offer?

We can make nearly any shape. There is one limit… your imagination. Just kidding. If the machines that we use cannot make your shape, our experienced staff will help come up with a solution. Please visit our shapes page or our photo gallery for some ideas.

What scents are available?

Oh boy, get your nose ready! We offer over 40 scents for you to choose from and have a large scent library we have access to if we do not carry something you are seeking. See our scent options here, or order some samples on this page. We charge for the samples but credit you back if you order which means they are free.

What comes standard with your pricing

All pricing that is provided to you is all inclusive pricing. That includes a free artwork proof of your provided design, choice of string color(s), choice of scent(s), die charges, printing charges, production fees and even priority level shipping directly to your door. We believe in, ‘what you see is what you get’ pricing.

Can I get samples before I order?

We can send you scent samples so you can choose the perfect scent prior to your order. The cost of the samples is credited back to you when you place your order. That means the samples are free. Please order your samples using our samples page.

I have a custom scent that I have blended, can you scent my air fresheners with that?

No, but what we can do is provide you with an unscented air freshener and open packaging so that you can scent your air fresheners with your desired scent and seal the packages on your own. It’s a great alternative if you’re looking to use up those essential oils or a perfume that you love! It requires an impulse sealer which is available at your favorite online superstore for about $20.

How do the air fresheners come packaged?

Each air freshener is individually packaged in a thick polybag material and is sealed on all 4 sides, with an easy tear tab for when you’re ready to open your new air freshener and install it. We also offer 2 other packaging options. Read about our packaging options by clicking here.

How long to the scents last?

Some of the things that change how long an air freshener scent lingers are the size of the air freshener, the humidity levels, wind or air flow, sunlight and temperature. Initially, the scents will be quite strong but will dissipate over several days and weeks, you will also get used to the smell so it may seem like it fades. We like to say that they last 1-2 weeks.

We always suggest cutting a small hole in the exterior bag of the air freshener or even a small slit in it and let the scents escape slowly. This can help the scent last up to 4 weeks.

An unopened air freshener will retain the scent up to 2 years if properly stored (not in the heat or sunlight).

What can I put on my air freshener?

Just about anything you want. We can put your preferred image or design on your order. Truly, the sky’s the limit. Read about our art guidelines here, or take a look at our photo gallery.

Can I order less than 25 Pieces?

We are sorry but you cannot. We recommend going to where you can order a single air freshener in a stock shape.