Common Questions about our Air Fresheners
How much do the air fresheners cost?
The more of each design that you purchase, the cheaper each piece becomes. Visit our pricing page to see our price charts and discounts on bulk orders.
What forms of payment do you accept?
We talk all major credit cards (Visa, American Express, Mastercard, Discover) as well as checks and wire transfers. We even take Venmo. Checks can add an extra week to your order due to the shipping time of sending your check and waiting for the payment to clear. If you are in a hurry, please use a credit card.
How can I trust you with my order?
CustomAirFresheners.net has a long history of working with clients across the globe. We have sold millions of custom air fresheners which have been used by everyone from small businesses to large retail chains. Our team is here to answer all of your questions M-F 9am to 6pm CST and you will always receive a timely answer to any of your emails, requests, questions, or concerns. We pride ourselves on having top notch, friendly and polite customer care staff that always has your best interest in mind. We even have a world-class design team with over 20 years of experience under their belts. They are ready to take your design and turn it into an air freshener that you will love. Read more about us here.
How long does it take to receive my order?
Once your order is paid for and your artwork is approved, your order will enter our production phase. The Production phase can last from 10-14 business days during our normal season and 16 to 18 days during peak season. Please allow for extra time if you have an event, as rush orders are difficult to process successfully and too many factors are out of our hands like bad weather which can cause shipping delays, planes needed repair, trains de-railing, and even volcanoes. In our our 61 combined years, we have seen & heard every excuse from the shipping companies. Please plan accordingly.
What happens if there is a problem with my order?
We will fix it if it is our fault, and help take care of it if it is your fault. Read our guarantee here.
What shapes do you offer?
We can make nearly any shape. Die-cut custom shapes are our specialty after all. If for some reason we cannot make your shape, our experienced staff will help come up with a solution. Please visit our shapes page or our photo gallery for some ideas.
What scents are available?
Oh boy, get your nose ready! We offer over 70 scents for you to choose from and have a large scent library we have access to if you seek something special. See our scent options here, or order some samples. We charge for the samples but credit you back when you order.
Can I get more than one scent?
Yes you can! We offer one free scent per 250 air fresheners. Meaning if you order 1000 air fresheners, you can choose 4 scents for your order. If you would like more, it is $25 per each additional scent. For example, if you want 4 scents on a 100 piece order, it would be 1 included + 3 extra scents (3x$25=$75 extra). 4 Scents on a 500 piece order would be 2 included, and 2 extra scents (2x$25=$50 extra).
One other note about extra scents; orders that include more than 4 scents may take a few extra days to produce because of the extra labor and setup required.
What comes standard with your pricing?
The quote you receive from us is what you pay. That includes a free artwork proof of your provided design, choice of string color(s), choice of scent(s), die charges, printing charges, production fees and even priority level shipping directly to your door. We believe in, ‘what you see is what you get’ pricing.
Can I get samples before I order?
We can send you scent samples so you can choose the perfect scent prior to your order. The cost of the samples is credited back to you when you place your order. That means the samples are free. Please order your samples using our samples page.
I have a custom scent that I have blended, can you scent my air fresheners with that?
No, but what we can do is provide you with an unscented air freshener and open packaging so that you can scent your air fresheners with your desired scent and seal the packages on your own. It’s a great alternative if you’re looking to use up those essential oils or a perfume that you love! It requires an impulse sealer which is available at your favorite online superstore for about $20.
How do the air fresheners come packaged?
Each air freshener is individually packaged in a thick polybag material and is sealed on all 4 sides, with an easy tear tab for when you’re ready to open your new air freshener and install it. We also offer 2 other packaging options. Read about our packaging options by clicking here.
How long to the scents last?
After opening the package, our air fresheners will have a noticeable smell for approximately 3-7 days. This can be extended by only removing a portion of the air freshener or poking a hole in the packaging. Since smell is subjective, we recommend ordering a sample pack and seeing for yourself.
A number of external factors can extend or shorten the lifespan of paper air fresheners. These include humidity levels, wind and/or airflow, sunlight, and temperature. Air fresheners are best used in small, enclosed spaces like a car, locker, or closet.
An unopened air freshener will retain its scent for at least 2 years if properly stored. Keep out of direct heat and sunlight.
What can I put on my air freshener?
Just about anything you want. Anything from a business logo, photo, to your own artwork. Our design team will help ensure your Truly, the sky’s the limit. Read about our art guidelines here, or take a look at our photo gallery.
Can I order less than 100 Pieces?
We are sorry but you cannot. Much of the costs for a custom air freshener are in the initial setup which includes creating a custom die. Because of that, prices per air freshener under 100 pieces is exorbitant.
We recommend using PhotoAirFresheners.com where you can order a lower quantity of air fresheners in a stock shape.
Do you ship to Canada?
Yes we do! Shipping to Canada is free. However, we do not cover any taxes or duties imposed on you by the Canadian Government.
Where are your air fresheners made?
Our air fresheners are imported from our factory in China. Since we use custom shapes, they require a new die to be created for every order. Unfortunately, the cost to create those in the United States is dramatically higher. This would prevent us from offering lower quantities at a reasonable price.
With that said, our air fresheners are unmatched in the industry. We use a 3-layer process of sandwiching the absorbent paper in between two sheets of art paper. This allows for a crisp, clear print that really makes your design pop. Our competitors print directly on the absorbent paper which produces a fuzzier and distorted image.
See for yourself by ordering samples from us and our competitors. We’re certain you’ll find our product is simply better.